Product UX Design Exercise

PayHigh

ROLE

UX Designer & Researcher

TimeLine

1 week

About

PayHigh is a fintech company. They hire me to design new internal password management tools for team leads. Because they can't use an external tool for security reasons.

The Problem

Since the company’s databases hold compassionate data, it is essential to ensure that all passwords that employees use to connect to external and internal services are secure. While PayHigh has an automatic system that sends out emails to inform users about issues with their passwords, experience shows that 83% of users ignore them.

Problems with passwords

Team Managers

To design an accurate and empathetic user experience. First, I try to understand what are the critical responsibilities of a team leader
Manager or supervisor: Responsible for overseeing all activities within a team.
Strategist: Responsible for deciding how to approach tasks and develop a plan to accomplish them.
Communicator: Responsible for distributing information to team members and stakeholders.
Organizer: Responsible for keeping track of and structuring various tasks, employees and documents.

Team managers needs

Know about the problems that exist with the passwords of their team members.
They are taking action to solve problems and keep track of their progress.
Feel confident about securing their team passwords.

Solving Issues and monitor progress

The manager will receive alerts about the status of his team member's passwords before and after an issue occurs, and he will be able to take action to resolve the problems.

The management tool allows the manager to inform the team members via well-known communication methods to ensure action is taken.

For example, Lior's password is about to expire in a week.
The management tool will inform the manager of an occurred issue. The team leader will be able to perform the proper action and communicate it to the responsible team member and monitor its progress.

User Story

Wireframe & Flow

Overview Screen
1. Global navigation: Using one menu that contains all the navigation, can make the user experience more difficult.
2. Menu: In the menu the user will be able to navigate between
the different screens.
3. Cards: The cards display information about new issues, pending issues, and recently resolved issues. The cards will navigate the user to the password center for the relevant category and actions.
4 Attention box: A notice that will pop up when there are issues. The notice will state the issue is, with the CTA to resolve it. In case of multiple issues, the  will be sorted by type, creation date and priority. Optional that a several of attention boxes will appear at the same time.
Overview Screen
5. Modal: After clicking the CTA in the Attention box it  will pop up a dialog with the informative message regarding the issue and a CTA for taking action.
Overview Screen
6. Pending Issues: After the team manager sent a message to Lior. The issue moved to pending issues screen.
Password center Screen
7. Categories tab: The Team Manager can move between categories, Observe at the data and perform actions.
8. Actions: The Team Manager can perform quick actions in order to resolve the issues. He can do an action per user or select multiple users with the same issue.
9. Table: I chose to present the data in the table view, In order to provide clarity on the information presented.
Overview Screen
10. Resolved Issues: The team manager can access the password center to see more relevant data.
11. Attention box: The Team Manager will be notified that the issue
has been resolved.
Password center Screen
12. Table: Here the team leader can see how long it took to solve the issue.

Final thoughts

I talked with Team Managers to understand their day-to-day work and responsibilities. Then, I designed a password management tool that shortens the time for resolving various issues with passwords and helps monitor and identify them most efficiently.

Thank u for your time to look into my project! 🔐
AMIT DEKALO UX.