UX case study

Dor 2 Dor: Native App

Volunteering in the association
ROLE

UX Designer & Researcher

TimeLine

1 week

About

Dor 2 dor is an app that connects people with others who need help and live right around you. The app gives alerts based on the user's location and the elderly seeking help. The goal is to create an intergenerational community support network, which will allow any senior citizen who needs assistance to receive it quickly and conveniently from a member
of our community.

The Problem

The current starting point of the app is that the volunteers are primarily lazy young people And busy. The app tries to connect volunteers with senior citizens based on the distance between them. The shorter the length, the more likely the volunteer will receive an alert.

Why this is a problem?

The problem is volunteers are passive and inactive. They have no "control" in initiating volunteering; a volunteer's commitment to the app only occurs if the algorithm sends them an alert. On the one hand, the app meets the need of the elderly for help. On the other hand, whether volunteers have a particular need?🤔

Who are the volunteers?

Most volunteers are young people and students who volunteer for various reasons. One of the reasons students volunteer is to receive a scholarship for academic study. 

Most students have to volunteer for many hours to get a scholarship. 
For example I live in Tel Aviv and receive one notification for volunteer per
month at best.

The Challenge

I decided to take on a challenge and design a native version of the app (wireframes) that would give the volunteer the option to initiate volunteer.

Wireframes

I redesigned the app structure to make it more active. I tried to motivate the user to volunteer.

01
On the home screen, the user can
see the Optional volunteering base on his location and receive additional volunteer suggestions.
02
In the opportunities for you screen, the user can choose to volunteer by distance and change his location as needed
03
When a user clicks on an application, a window opens with short information about volunteering. Then, if the user chooses to volunteer, he has to slide on the confirmation button.
04
After the volunteer received only minimal details and decided to proceed, he came to a contact screen where he could make a call to the elder.
05
This screen presents the user with information he needs to ask the elder
06
After the call, the volunteer can decide whether it is appropriate for him to volunteer or not. If not, the request for assistance will immediately return to the system that will start
finding a new match.
07
Once the volunteer has approved the volunteering, he will reach the volunteering screen. First, a window will appear that he will have to mark the time he coordinated with the elder
08
The volunteer can look at the volunteer's information, navigate to the location he needs to reach, and contact the elder and the hotline.Once he finishes volunteering, he can click finish volunteering.
09
At the end of the volunteering, the user can share the volunteering on social networks.
10
If the volunteer requests to cancel the volunteering during the process, we will ask him for information on why he canceled the volunteer.
11
The user chooses to volunteer, which is not immediate, he goes out of the app, so the flow stops. When he returns to the app, a floating button will wait for him to lead him to the volunteer screen.

Takeaways

80/20 has plans to develop a new app. That will change how people volunteer. The redesign I did is part of a process that goes from hand to hand at the association. There is more work on the way to an accurate solution.

I would love to receive feedback from you on how to improve the product to the highest level.

Thank u for your time to look into my project! 🧓